Due to COVID-19, most orders are taking longer than normal to ship out. If you have any questions or concerns, please reach out to fojcustomerservice@gmail.com

FAQ


How do I check my order status & track my package?

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been shipped and it will include the tracking number for your package

When will my order ship out?

Orders typical ship in 2-4 business days but can take up to 7 business days

What is your return policy?

Our return policy states that all sales are final. If your product is damaged, contact us at fojcustomerservice@gmail.com

What if my package is lost?

We are not responsible for lost or stolen packages. If your package is lost in transit please contact the carrier to get more information.

How much does shipping cost?

To calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout to view your shipping options and costs. Shipping costs for domestic and international orders vary based on content and the destination. 

Do you ship outside of the US?

We ship internationally to almost anywhere in the world.

How do you calculate international fees, taxes or duties?

If your order is shipping outside of the U.S., you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. Please be aware that all international orders may be subject to duties, import taxes, brokerage or customs fees upon delivery depending on your location or shipping service. These fees are calculated by customs officials and are difficult to estimate before shipment. 

How can I pay for my order?

The Full of Joy Merch online store accepts several forms of payment, including most major credit cards & PayPal.

Do you charge sales tax?

Yes - we are required to collect Michigan sales tax for orders shipped to Michigan. Currently, there is no sales tax collected on orders shipped to other states, but that may change at any time if nexus is established in other regions.

How can I contact customer service?

You can email our customer service at fojcustomerservice@gmail.com